Overview

CSAT Dashboard

Mevrik Customer Feedback can help businesses to collect, analyze, and act on customer feedback. This can help businesses to improve their customer experience and increase customer satisfaction.

Mevrik Customer Feedback provides businesses with a CSAT dashboard that provides insights into customer satisfaction. The dashboard includes channel-wise CSAT, CSAT changes over time, CSAT survey comments, CSAT contacts, CSAT score, total responses, and feedback cloud. The channel-wise CSAT shows the CSAT score for each channel that feedback was collected from. The CSAT changes over time shows how the CSAT score has changed over time. The CSAT survey comments show the comments that customers have made in response to CSAT surveys. The CSAT contacts show the contact information for customers who have submitted CSAT surveys. The CSAT score shows the overall CSAT score for the business. The total responses shows the total number of responses that have been submitted to CSAT surveys. The total initiation shows the total initiations have been successfully sent. The feedback cloud shows the keywords that customers have used in their CSAT survey comments.

CSAT Survey

Mevrik Customer Feedback allows businesses to create custom CSAT and NPS surveys. These surveys can be customized to fit the specific needs of the business. For example, businesses can choose the questions that they want to ask, the number of questions, and the type of questions.

Mevrik Customer Feedback can automate the collection of feedback from customers. This can be done through social, email, SMS, in-app channels. Automated feedback collection can help businesses to collect feedback from a wider range of customers.

CSAT Logs

All the records of the responses to CSAT are listed in the "CSAT Logs" tab. User can filter this list based on different ratings, the statuses of your CSAT, your channels, and a specific date range.