Overview

The heart of the Unified Inbox is the Conversation List. Here, agents and admins can effortlessly navigate through ongoing conversations. Each conversation card presents essential information such as the customer's name, profile picture, source channel name, and more. This at-a-glance view provides a quick snapshot of each interaction, enabling users to prioritize and manage conversations effectively.

All Channels List

Utilize the Dropdown Menu labeled "All Channels" to observe the origins of the all incoming tickets.

Advanced Search

Case: You can find any ticket by any case_id

Channel: By this search channel you can find list of specific tickets

Status: You can find any ticket by this status and we can get the details of the ticket.

Assigned: in this way, when we select a user and hit the search button then we can get the whole ticket of this user that tickets were assigned to him / her.

Ticket Priority, Ascending descending order, Refresh, Collapse, Hamburger menu

You have the option to define the priority of a ticket if desired. You can examine the tickets in either ascending or descending order. You also have the ability to view the ticket messages in a collapsed format. The hamburger menu has Compose Email, Email Browser, Social Media Browser.

Ticket List & Ticket Status

Active: This section lists all services that are currently active along with a notification count that shows how many messages have been delivered but have not yet been examined by a service provider or agent.

Pending: The pending section displays the total number of services or clients that are awaiting attention, along with their status.

Closed: Successfully completed services are displayed in the closed section along with a total count.