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Unified Inbox

5 minutes to learn the most important Docusaurus concepts.

📄️ Overview

The Unified Inbox offers an intelligent feature for automated conversation assignment. Agents and users can manage their availability using a simple switch. When an agent or user toggles their availability on, the system automatically assigns incoming chats based on predefined rules and availability criteria. This feature ensures that customers are attended to promptly, even during high-volume periods. The Unified Inbox lets organizations monitor and respond to consumer enquiries and support requests in real time by integrating website chat, Facebook Messenger, WhatsApp, SMS, and Email. This reduces time and improves communication through avoiding application or platform switching.