Overview

The Canned Response feature is a service that provides users with auto templates categorized under three main types: Email, Comment, and Message. When users create a canned response within these channels, they will locate the specific canned response under the corresponding channel. For instance, if a user creates a canned response under the Email type, it will be accessible in the unified inbox under the Canned Email section.

Furthermore, users have the option to control the visibility of canned responses by toggling the status. If a user turns off the status for a particular canned message, it will not appear in the unified inbox's canned messages section. Only canned responses with an active status will be included in the list of available canned messages.

Go to settings->Click on Canned Response->Click on Create Canned-Response to create a new canned response.

Click on the Magic Generate button and a form will be pop-up.

Select a type & write about the service you want to take and click on generate. After clicking on generate, you will get to see the field will be an auto-generated “message”. By clicking the bracket icon you can select the available field from it. You can also select an attachment.

You can Edit and delete canned responses from the Actions field.