Overview

This represents the chat interface where you can view customer conversations with agents.

Customer Photo: If a customer image has been uploaded previously, it will be displayed here.

Customer Identification: Customer ID.

Channel Name: This indicates the source channel through which the customer approached for service.

Operating Duration: The total time since the customer's arrival for service is shown here.

Assign to: When logged in as a Supervisor, you can allocate the customer to a specific Agent from this point. Supervisors cannot assign tickets to themselves.